Similar things happened when Twitter screwed the pooch and you’d mention Mastodon to people.

Depends on your usage. I used it many times to get support for various services I paid for and didn’t get help using the regular channels. A public tweet to the company’s Twitter handle about an issue did wonders. Besides that I used it to follow like minded people in the same hobbies as me. I did nuke my account when Space Karen took over.