Yeah, I work for a company that builds and runs all kinds of healthcare related systems for state and local governments. I work on a Title XIX (Medicaid) account and while we are always looking for ways to increase access, budgets are very tight. One of my concerns is that payors in this space will look to AI as a way to cut costs, without enough understanding or care for the potential risks, and the lowest bidder model that most states are forced into will mean that the vendors that are building and running these systems won’t put in the time or expertise needed to really make sure those risks are accounted for.

When it comes to private insurance, I don’t expect anything from them but absolute commitment to profit over any other concern, and I’m deeply concerned about the ways that they may use AI to try and automate to the detriment of patients, but especially minorities. I absolutely don’t expect somebody like UHC to take the kind of care needed to mitigate those biases when applying AI to their processes and systems.