Amazon's European chokehold
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This research reveals the immense market power of Amazon in Europe and the revenue it derives from it. In most of Europe’s biggest economies, Amazon is the main route for independent businesses to access online shoppers. Amazon’s dominance allows the...

A new report by the Dutch Centre for Research on Multinational Corporations says that the US shopping platform Amazon has been so dominant that independent retailers who wish to sell online cannot avoid it. This allows Amazon to get away with extracting monopoly rent from them, pushing them into acquiring extra services, and continuously increasing the fees it charges them.

A brief summary of the study (pdf): https://web.archive.org/web/20230614112703/https://www.somo.nl/wp-content/uploads/2023/06/Rapport-Amazon.pdf

  • In 2022, Amazon raked in € 23.5 billion in service fees from independent sellers in Europe. This was more than triple the € 7.6 billion it obtained in 2017. These fees include charges for listing, delivering, and getting support from Amazon. This increase can’t be fully explained by Amazon’s claim of higher sellers’ revenue, the report shows.

  • In the past years, Amazon’ has increasingly monetised its display results and reccmmendation features. This saw a move away from organic results, which would be ranked according to quality, relevance, and price, towards paid-for sponsored content. Advertising on Amazon doesn’t have a fixed price: it is set by an auction for keywords. The more sellers and other business clients bid for a specific keyword, the more expensive it gets. This way Amazon added an estimated € 2.75 billion in advertising revenue from independent sellers in 2021. Since 2017, Amazon’s overall European advertising revenue has grown nearly 17-fold.

  • Amazon’s cut of sellers’ income is increasing. Services like delivery and advertising are theoretically optional, yet Amazon has used its power to make them nearly indispensable by linking them with achieving visibility and sales. Amazon is either keeping fees high (for example, for listing) or increased them (such as for delivery and storage).

  • An analysis if delivery and storage prices from 2017 to 2023 in Germany, the UK, France, Italy, and Spain show that Amazon has been steadily increasing the prices of these services. Amazon sellers seem to be increasingly shouldering Amazon’s costs, including the costs of the expansion of its network of fulfilment centres and also the digital services taxes in France and the UK, taxes meant to respond to the extremely low tax contributions of high-revenue digital multinationals like Amazon.

  • tardigrada@beehaw.orgOP
    3·
    1 year ago

    “Amazon insisted I report my missing package to the police”. Although it was marked as ‘delivered’, it won’t believe it wasn’t.

    Amazon, however, told me that without the report and crime number it couldn’t help. At a time when the police are under significant pressure, Amazon’s insistence on reporting missing packages is, at best, in bad taste and, at worst, contrary to consumer rights and protections.