reclusive techie lurker.
yeah, i’d contact steam if it’s really bothering you but otherwise just wait. steam support is one of the chillest cs teams i’ve ever dealt with so you shouldn’t have any problem either way. also keep in mind a few popular games are on sale atm so they might just be processing some more than usual
I thought this would be an automated process.
not entirely. while steam does auto approve refunds for games that are both owned less than 14 days & played less than 2 hours (not sure if this part is automated or if they train staff to just glance at the playtime & click refund in their ticket system), they still have a refund department to vet & process refunds that fall outside of that category. they’ll send you an email if what you’re refunding doesn’t fit the criteria for automatic approval:
if you played the game for over 2 hours, even if it’s just by one minute, your request is gonna be in limbo for a while until a support team member gets to it. i’ve had it happen a few times over the years & in my experience it takes anywhere from like 1 or 2 days to as many as 5, depending on how busy it is (steam sales seem to slow them down). i’ve also heard from some on the steam community that even when a refund is auto approved it can sometimes still get stuck in the system for a few days.
I thought this would be an automated process.
not entirely. while steam does auto approve refunds for games that are both owned less than 14 days & played less than 2 hours, they have a refund department to vet & process refunds. they’ll send an email if what you’re refunding doesn’t fit the criteria for automatic approval:
probably a little bit of both
agreed, highly recommend for anyone reading this thread who hasn’t tried it yet. it’s one of the main reasons i can never switch to ios
thanks for letting me know, guess i’ll probably make a kbin account just for mastodon since i don’t really like twitter/mastodon’s ux
damn, i was hoping to have everything in one app.
has anybody been able to do the opposite & subscribe to a mastodon user from lemmy? i’ve tried to put beehaw.org/c/user@instance.url into the url bar but it doesn’t work, neither does putting the full url into search
no problem, hope the refund goes alright