A game I got on the 14th is still sitting there telling me it has “a pending refund request for this product”.
Am I just too antsy? I thought this would be an automated process.
Has anyone got a time-frame this could take? Being rather new to the Steam world, its all a mystery to me.
Thanks for any help!
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Not sure. I request refunds once or twice a month, and it usually takes less than 12 hours. And then less than 24 hours to get my funds enabled in my wallet.
Oh yikes.
Any idea what I should do? Maybe cancel the refund request and then…make the request again?
Ahhhhh damn my luck.
I don’t know. If the purchase was only a couple of days ago and you played for less than 2 hours, then there should be no hurry to get the refund. I would wait a little longer.
Question, are you refunding to your wallet or to your card?
Ah, to my card. Would that make a difference?
Thanks, I guess I’m just being a bit impatient, and worried.
I suspected as much. It might be that there’s a whole process behind refunding to cards that makes the request take longer. After all, cards require extra security because it’s interacting with banks/issuers, and such.
I think that would make things worse if anything, it would basically be resetting things from the start
Literally had a turn around of a few hours before. I’ve heard folks say a week though.
So, just got to be patient. Thanks, appreciate hearing that it can take some time!
You mentioned you’re new to the steam world, does that mean your steam account is new? I could potentially see that delaying things a little bit, if they’re doing some vetting so it isn’t someone constantly making new accounts, playing for a couple hours and refunding
I thought this would be an automated process.
not entirely. while steam does auto approve refunds for games that are both owned less than 14 days & played less than 2 hours, they have a refund department to vet & process refunds. they’ll send an email if what you’re refunding doesn’t fit the criteria for automatic approval:
I thought this would be an automated process.
not entirely. while steam does auto approve refunds for games that are both owned less than 14 days & played less than 2 hours (not sure if this part is automated or if they train staff to just glance at the playtime & click refund in their ticket system), they still have a refund department to vet & process refunds that fall outside of that category. they’ll send you an email if what you’re refunding doesn’t fit the criteria for automatic approval:
if you played the game for over 2 hours, even if it’s just by one minute, your request is gonna be in limbo for a while until a support team member gets to it. i’ve had it happen a few times over the years & in my experience it takes anywhere from like 1 or 2 days to as many as 5, depending on how busy it is (steam sales seem to slow them down). i’ve also heard from some on the steam community that even when a refund is auto approved it can sometimes still get stuck in the system for a few days.
That’s the strange part. A few days old and a total of 4 minutes play-time!
I just hope its maybe stuck in the system, like you said, for a few days.
I can’t be frustrated, because the system exists for our benefit, I think I’m just mystified why it is taking some time!
yeah, i’d contact steam if it’s really bothering you but otherwise just wait. steam support is one of the chillest cs teams i’ve ever dealt with so you shouldn’t have any problem either way. also keep in mind a few popular games are on sale atm so they might just be processing some more than usual
Yep, it was 100% a ‘bigger’ game, so I’m sure I’m just stuck somewhere in the mix. Everything I click in the support pages just takes me back to my already requested request for a refund, so can’t even reach any live chat support.
My main take-away is to just be patient (it’s so not in my nature!)
Appreciate your input and help by the way!
no problem, hope the refund goes alright
